Frequently Asked Questions
🚚 Shipping
How long does shipping take?
Standard shipping takes 7–15 business days. Delivery times may vary by destination.
Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders over $39.
Do you ship internationally?
Yes, we ship to the US, EU, and most countries worldwide.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day easy return policy. Items must be unused and in their original packaging.
How do I start a return?
Contact us at support@arabixio.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.
💳 Payments
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, American Express, and Apple Pay. All transactions are SSL encrypted for your security.
Is my payment information safe?
Absolutely. We use industry-standard SSL encryption and never store your card details.
📦 Orders
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real time.
Can I cancel or modify my order?
Please contact us within 24 hours of placing your order to request any changes or cancellations.
What if my item arrives damaged?
We're sorry to hear that! Please email us with a photo of the damaged item within 7 days of delivery and we'll send a replacement or issue a full refund.
📬 Contact Us
Still have questions? We're happy to help!
📧 Email: support@arabixio.com
We respond within 24 hours, Monday to Friday.